Welcome to the Rite Selection Marketplace. Our platform is designed to foster a thriving ecosystem where vendors can connect with customers to sell high-quality products. In order to maintain trust and ensure a positive experience for all parties, vendors are required to adhere to the following detailed terms and conditions.
1. Vendor Registration and Account Integrity
– All potential vendors must apply to sell on the Marketplace by submitting the required documentation, which may include a business license, tax identification number, contact information, and bank account details for payment processing.
– Vendors are responsible for keeping their account information up-to-date, including legal name, address, email, phone number, and payment information.
– Vendors must never share their Rite Selection Marketplace account credentials with others and are responsible for all activity conducted under their account.
– The Rite Selection Marketplace reserves the right to approve, deny, or revoke a vendor’s selling privileges based on criteria that may include vendor performance, customer feedback, and compliance with this Policy.
2. Product Listings and Authenticity
– Each product listed must have an accurate title, description, price, and image that truthfully represents the item. Misleading or false information is strictly prohibited.
– Vendors must categorize their products correctly to ensure a seamless shopping experience for customers.
– All products must be genuine, and the sale of counterfeit or unauthorized replicas is expressly forbidden.
– Listings should not include any external website links or contact information that encourages transactions outside of the Rite Selection Marketplace.
3. Intellectual Property
– Vendors must have the right to sell the products listed and possess all necessary intellectual property rights associated with their goods.
– If a vendor is listing products under a particular brand, they must either be the brand owner or an authorized reseller.
– Any reported intellectual property infringement will be addressed promptly, and listings in violation may be removed without prior notice.
4. Pricing, Fees, and Payment
– Vendors are free to set their prices but must adhere to the Rite Selection Marketplace’s guidelines on minimum advertised price (MAP) policies, if applicable.
– A detailed fee structure, including commissions, listing fees, and any other applicable charges, will be provided to vendors separately. Vendors agree to these fees by continuing to list products on the Rite Selection Marketplace.
– Payments to vendors for sold items will be processed according to the payment terms specified in the Vendor Payment Schedule, minus any applicable fees.
5. Inventory Management and Order Fulfillment
– It is essential for vendors to maintain accurate stock levels on the Rite Selection Marketplace. Systematic inventory updating should be in place to avoid overselling.
– Vendors must confirm and ship orders within the handling time specified in their vendor settings, which should not exceed the Rite Selection Marketplace’s maximum allowed handling time.
– Vendors must use only the Rite Selection Marketplace-approved shipping carriers and must upload tracking details for each order as proof of dispatch.
– Products must be securely packaged to minimize the risk of damage during shipment.
6. Customer Service and Experience
– Vendors are required to maintain a certain level of customer service, which includes clear return policies, responsiveness to customer inquiries, and resolution of complaints and issues in a professional manner.
– Negative feedback or dispute resolution will be monitored by the Marketplace. Consistent negative feedback may result in penalties, up to and including the suspension of the vendor’s selling privileges.
7. Legal Compliance
– Vendors must ensure they are aware of and comply fully with all local, national, and international laws and regulations that apply to their business operations, which include consumer laws, product safety, customs, and tax laws.
8. Performance Metrics and Standards
– The Marketplace employs performance metrics to ensure customer satisfaction. Vendors must maintain a high level of service as per the standards set forth by these metrics, which include but are not limited to order defect rate, cancellation rate, and late shipment rate.
9. Confidentiality and Data Protection
– Vendors are obligated to respect the privacy of customers and may not misuse personal data collected during transactions. Vendors are responsible for complying with all relevant data protection laws.
10. Termination and Effect of Termination
– The Rite Selection Marketplace reserves the right to terminate a vendor’s account for any breach of this Policy or other Rite Selection Marketplace terms and conditions. Upon termination, listings will be removed, and any pending transactions will be finalized as per Rite Selection Marketplace rules.
– Upon the termination of a vendor’s relationship with the Rite Selection Marketplace, the vendor must continue to adhere to all post-termination obligations, including the completion of transactions, customer service for past orders, and necessary financial settlements.
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## 11. Changes to Vendor Policy
– The Rite Selection Marketplace reserves the right to change the terms of this Policy at any time. Such changes will be communicated to vendors in writing. Continued use of the Rite Selection Marketplace following notice of such changes constitutes acceptance of the new terms.
Agreement to Vendor Policy
By clicking “I agree” or by continuing to use the Rite Selection Marketplace services, the Vendor hereby agrees to comply with all terms outlined in this Vendor Policy and any other policy incorporated by reference.